Transamerica Officially Servicing Vanguard Variable Annuities

Vanguard Annuity account and client service administration have fully transitioned away from Vanguard to Transamerica, as of December 07, 2020. If you own a Vanguard Annuity you will no longer access your annuity using the Vanguard Annuity Login, nor will you call Vanguard Annuity Customer Service for any service or forms needs.

Moving forward, you will access and manage your Vanguard Annuity contract using the Transamerica Annuity Login at www.transamerica.com/login/. You can jump directly to customer service and Vanguard and Transamerica Annuity Login and contact information here.

In a June 19, 2019 Press Release Vanguard announced plans to transition the client service and account administration for the Vanguard Variable Annuity to Transamerica within the next 12 to 18 months. www

Transamerica Discontinues Sales of VA's w/ Riders

In a December 10, 2020 presentation, Transamerica announced they were stopping sales of fixed annuities and variable annuities with benefit riders, with intentions of exiting those markets entirely.

“These closed businesses will be managed by a dedicated financial assets team to optimize financial outcomes through active operational risk and capital management,” Friese said. “

While we will continue our successful management of the long-term care book, the team that will manage our financial assets will look for possible solutions to offload the risk of the annuity book.

We will only do so once we have completed the review regarding our hedging of this book.”

Aegon has different plans for managing the long-term care and VA legacy blocks, CEO Lard Friese said during the presentation.

Vanguard Annuity Login Closes

Vanguard announced the closing of the Vanguard Annuity Login via this FAQ page on December 7, 2020.  “Client service and account administration for the Vanguard Variable Annuity transitioned to Transamerica, the issuer of the annuity. Transamerica is now handling all annuity servicing, communications, and account access.”

Transamerica Annuity Complaints

On December 21, 2020, REUTERS reported Transamerica Financial Advisors Inc agreed to pay an $8.8 million fine for failing to supervise its brokers’ sales of variable annuities and other complex investments to customers, the Financial Industry Regulatory Authority said on Monday.

May 17, 2021: According to the Iowa Gazette Transamerican is being reviewed by the Iowa Department of Insurance after receiving too many Transamerica Annuity Consumer Complaints.

Transamerica Annuity Login

Vanguard Variable Annuity portfolio pricing and performance are available using this Secure Transamerica Annuity Login. You can also get more information on the annuity portfolios by contacting Transamerica directly.

Transamerica & Vanguard Annuity Phone Number:

Annuity Customer Service: 800-462-2391
Monday – Thursday from 9 a.m. – 6 p.m. and Friday 9 a.m. – 5:30 p.m., Eastern time.

Commonly Used Transamerica/ Vanguard Annuity Forms

Transamerica and Vanguard Annuity FAQs

How do I access my Vanguard Annuity and perform transactions or maintenance?

You can reach Transamerica at 800-462-2391, Monday – Thursday 9 a.m. – 6 p.m. and Friday from 9 a.m. – 5:30 p.m. Eastern time, or by email at annuities.customerservice@transamerica.com. You can also access your annuity policy at secure.transamerica.com to review balances, place trades, and generally manage your account.

How will this change affect my existing Vanguard Variable Annuity?

Transamerica is handling all client service, communications, statements, confirmations, and account access for your annuity. As the owner of a Vanguard Variable Annuity, you have a contract with Transamerica, which won’t change because of this transition. 

How do I contact Transamerica with question about my Vanguard Annuity?

You can reach Transamerica at 800-462-2391, Monday – Thursday from 9 a.m. – 6 p.m. and Friday from 9 a.m. – 5:30 p.m. Eastern time, or via email at annuities.customerservice@transamerica.com. Policy information is also available at secure.transamerica.com.

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