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Important Venerable Annuity Login & Contact Information

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Venerable Insurance and Annuity Company Fully Separates from Voya

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Venerable Annuity has fully separated from Voya Financial. If you own a Voya Annuity or ING Annuity you will no longer access your annuity account online using the Voya Annuity Login, nor will you call Voya Customer Service for any service or form needs.

Moving forward, you will access and manage your annuity contract using the Venerable Annuity Login at You can jump directly to customer service and Venerable annuity login information for Venerable Annuity here.

If you are no longer happy with your current Venerable Annuity you can compare your current rate to the best fixed annuity rates today at our online marketplace.

Venerable Acquires Voya Financial

In a June 1, 2018 press release, Venerable Holdings, (“Venerable”) announced the completion of its acquisition of Voya Financial, Inc.’s closed Block Variable Annuity (CBVA) business. As announced in December 2017, Voya has divested its CBVA business to Venerable, a private company established to serve as a leading industry solution for the consolidation of closed variable annuity blocks.

Venerable Annuity was created by a group of investors led by affiliates of Apollo Global Management, LLC, Crestview Partners, and Reverence Capital Partners. Athene Holding, Ltd. and Voya also each have a minority position in Venerable.

“This transaction demonstrates our strong belief in the attractiveness of the annuity business and the substantial growth opportunity it represents,” stated David Marcinek, Chairman, and Senior Managing Director, of Venerable Holdings, Inc. “As a focused, standalone business, Venerable is well-positioned to deliver best-in-class service to our policyholders, solutions to the annuity industry, and strong financial value to our investors.”

Athene will reinsure approximately $19 billion of Voya’s fixed and fixed-indexed annuities from Venerable and Voya. Venerable financial will administer these existing annuity contracts.

Athene Asset Management will provide asset management services for these fixed annuities. Voya Investment Management will serve as the preferred asset management partner for Venerable Annuities (variable).

Voya Insurance and Annuity Company

Voya annuity logo - voya login and customer service contact information page my annuity store, inc.

On September 1st, 2019 VOYA Insurance and Annuity Company, the Legal Entity purchased by Venerable, legally changed its name to Venerable Insurance and Annuity Company.

Venerable Annuity has no intention of issuing and selling its own variable annuities. Rather than selling its own variable annuities, Venerable will seek growth by acquiring existing annuity portfolios of variable annuity policies that insurance companies want to sell.

The company is equally dividing its headquarters between Des Moines and West Chester, Pa., a western suburb of Philadelphia where Voya had based a portion of its variable annuity business.

The potential market for acquiring and managing blocks of variable annuities is substantial, said Patrick Lusk, president, and CEO of Venerable Insurance and Annuity Company. “These blocks generally line up well for private equity investors interested in managing the assets of what are essentially run-off blocks of business,” the report said.

“These run-off blocks also can become platforms for private equity firms to buy additional blocks to add to the run-off model and manage additional assets.” A.M. Best said it expects to see continued interest from private equity funds in the life and annuity segment.

Voya Annuity Login

If you previously owned an ING, ReliaStar, or Voya Annuity you will no longer use the Voya Login; you will now access your annuity account via the Venerable Secure Login. 

Venerable Annuity Login

On January 13, 2020, Venerable announced the completion of its separation efforts from Voya Financial, Inc.

Now that Venerable Annuity is fully separated from Voya Financial they are servicing all of VOYA Financial Annuities. What this means to you if you own a Voya annuity is that you’ll now access your annuity policy information via the Venerable Annuity Login.

Voya & Venerable Annuity Contact Info

Voya Mutual Fund, Annuity & Venerable Annuity Email Addresses

Fixed Annuities:
Variable Annuities & Mutual Funds:
Producer Services – Licensing & Commissions:

Venerable and Voya Annuity Customer Service Phone Numbers

Venerable Annuity Customer Service Department:
Monday through Friday, 8:30 a.m. to 5:00 p.m. ET

  • Variable Annuity: (800) 366-0066
  • Fixed Annuity: (800) 369-5303
  • Mutual Fund Custodial Accounts: (888) 854-5950
  • Pension Risk Transfer: (877) 229-9564
  • Variable Life: (800) 447-3644
  • Licensing & Commissions: (800) 369-5305

Financial & Claims Request Fax Numbers:

  • Variable Annuity, Pension Risk Transfer, & Mutual Fund Custodial IRA (515) 446-2148
  • Fixed Annuity (515) 446-2498

Venerable Overnight Address

Overnight Mailing Address
Venerable Service Center
699 Walnut Street, Suite 1350
Des Moines, IA 50309-3942

Venerable Annuity Ratings

KBRA assigns an insurance financial strength rating of A- to Venerable Holdings, Inc.’s (VHI) primary subsidiary, Venerable Insurance, and Annuity Company (VIAC), and a debt rating of BBB to four series of VIAC’s surplus notes.

At the same time, KBRA assigns an issuer rating of BBB- to VHI and a debt rating of BBB- to VHI’s $150 million subordinated term loan with an optional PIK (payment-in-kind) feature.

These ratings reflect a highly experienced management team and, at the operating company, the continuity inherent in Voya Financials’ (Voya) closed block variable annuity (CBVA) leadership team moving to Venerable and continuing to perform the same functions as they did at Voya.

KBRA is a global full-service rating agency registered with the U.S. Securities and Exchange Commission as a Nationally Recognized Statistical Rating Organization. Also, KBRA is recognized by the National Association of Insurance Commissioners as a Credit Rating Provider. KBRA’s rating scale can be found here.

Need A Venerable Agent?

If you own a Venerable Annuity and you are no longer in contact with you original advisor we would be happy to assist you. We receive multiple calls daily from Voya Annuity policy owners who are frustrated with the customer service process at Venerable.

If did not purchase your annuity from My Annuity Store originally ou must complete and sign this one-page agent of record form.

We will then be able to service your legacy ING, Venerable, and Voya Annuties directly – you will no longer have to call the 800 number customer service line.

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